At Arohha we strive to ensure that every customer enjoys a seamless shopping experience and is completely satisfied with their purchase. If for any reason you are not entirely happy with your order, we offer an exchange policy to assist you in finding the perfect fit and style. Please review the following guidelines to understand our exchange process:

• Eligibility for Exchange:
Only unworn, unwashed, and undamaged clothing items are eligible for exchange.
Exchanges are permitted for sizing issues, color preferences, or defects in the product.


• Timeframe for Exchange:
Customers have 30 days from the date of delivery to initiate an exchange request.


• Exchange Process:
To initiate an exchange, please contact our customer support team via email at arohha07@gmail.com or by calling 9082489277
Our customer support representative will guide you through the exchange process and provide further instructions.


• Product Condition:
The exchanged item must be in its original condition, with all tags and labels attached, and returned in its original packaging.


• Shipping and Handling:
Customers are responsible for shipping the product back to us for the exchange. In case of a defect in the product or an error on our part, we will cover the return shipping costs.


• Replacement or Refund:
Customers can choose between receiving a replacement item or a refund for the original purchase amount. If the requested exchange item is unavailable, we will process a refund for the returned product.


• Exceptions:
Personalized and custom-made clothing items cannot be exchanged unless there is a manufacturing defect. Sale or clearance items are final sale and not eligible for exchange.


• Customer Responsibilities:
Provide proof of purchase (order number, receipt, or invoice) when requesting an exchange.
If there is a defect in the product, provide clear images of the issue to facilitate the exchange process.


• Customer Support:
Our dedicated customer support team is available [everyday from 10am to 8pm hours of operation] to assist you with any exchange-related inquiries.


• Policy Changes:
Arohha reserves the right to modify or update this exchange policy at any time. Any changes will be communicated to customers through our website or email.


• Legal Compliance:
This exchange policy complies with all relevant consumer rights and e-commerce regulations in India.
We hope our exchange policy assures you that we stand behind the quality of our products and are committed to providing excellent customer service.
If you have any questions or concerns, please feel free to reach out to our customer support team, and we will be delighted to assist you. Thank you for choosing Arohha, and we look forward to making your shopping experience delightful and satisfying.